Terms of service
Terms and conditions
These terms and conditions is applicable to all purchases on YOYO CLUB (www.yoyoclub.com) – any violation or attempt to violating the terms and conditions may result in your order being cancelled. In severe cases, we reserve the right to block you from placing future orders.
When shopping on YOYOCLUB (www.yoyoclub.com), you must be at least 18 years of age on the day of the purchase and have access to a valid method of payment. All references to time on our website, is to be considered IST.
Consumer sales
YOYOCLUB (www.yoyoclub.com) only deals on the consumer market. All prices shown online and these terms and conditions is only valid for strictly personal consumer purchases. In case your order is not considered personal consumer purchase, item prices and shipping prices shown online is not applicable and you might be faced with added shipping costs or see your order being cancelled. Consumer purchase can only contain items that is strictly for your own personal use.
Any one order may be subject to extensive review, regarding purchase pattern – including review of but not limited to: purchase frequency, sizes and items bought, quantity and more.
YOYOCLUB (www.yoyoclub.com) does not accept orders designed for resale. Should we at any time suspect that any order is not intended for strictly personal consumer use or suspect it is to be used for commercial purposes, we reserve the right to cancel the order or contact your regarding an added shipping cost.
Limited edition
For all items marked as limited edition or items named (at least partly) as limited edition, there will always be a standard limit of 1 (one) piece per customer/address/order. This is non-negotiable. The address may be but is not limited to: offline and online addresses, such as postal address, email address, ip address. If we find that any one order violates the limit, we reserve the right to cancel all connected orders. In severe cases we reserve the right to block the customer from placing future orders.
Payment and delivery
We only accept online payment methods and you can pay using your cards like visa, master card, american express,maestro card. Also, we do not accept payment upon delivery under any circumstance. Fees may apply from your bank and/or card issuer. Also the list of available payment methods may change without prior notice.
After ordering the product, you can not ask for cancellation of product as it is shipped as soon as we receive the order. And you can ask for cancellation after receiving the product but only with the conditions mentioned below in Return Heading
All prices are listed in US DOLLAR . To the item price, shipping fee may be added. Customers living in any country except china may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel. Customs and import duties vary widely from country to country, and we are therefore not able to inform you of specific charges for your country but we always try to skip it with all possible and legal means. Customers living in these regions may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel.
Customs and import duties vary widely from country to country, and we are therefore not able to inform you of specific charges for your country.
The customer takes full liability for all postal charges, return shipping costs, customs charges and handling fees. Should they refuse to accept a parcel due to import duties taxes or other reasons, then YOYOCLUB (www.yoyoclub.com) reserve the right to deduct our return expenses from the refund. In case the return expenses is higher than the order value, no refund will be done. If YOYOCLUB (www.yoyoclub.com) were to receive any later charges on the delivery, then YOYOCLUB (www.yoyoclub.com) reserve the right to charge your card, if we were to receive any later charges on the delivery.
Delivery times throughout the world , is expected to be 10 – 45 working days. Delivery times are expected, and is not guaranteed. Local circumstances may influence on delivery times, Ex. customs handling, local holidays etc. You can see expected delivery times on each product. Note: adding personalisation adds 2-4 working days to your expected delivery time.
We use Best possible service to deliver your parcel according to our convenience. We do deliver to most countries in the world, all available countries are listed on the FAQ PAGE. The list of available countries may change without any notice.
Shipping fees
As YOYOCLUB (www.yoyoclub.com) only operates within the business to consumer market, our prices (incl. shipping fees) are based on our customers buying only for their own personal use. The standard shipping fee is based on any one order being able to fit into one of our standard sized shipping packages. Any one order that requires a larger shipping box, depending on the size and weight of the box required, may be subject to an additional shipping fee by the courier, which will be payable by the customer.
Fraud prevention
To help prevent payment fraud, we may contact you and request additional information – in case we or our payment provider would have any concerns regarding your order. The additional information may be, but not limited to, proof of billing and/or delivery address. We will not cancel or not accept an order without contacting you, unless we are certain the order was was not genuinely placed by the card/account holder.
Credit card and account fraud is illegal, and we will in all cases work and cooperate with all relevant domestic and international law enforcement agencies to prevent and prosecute all fraudulent visitors.
If you have any questions about our fraud prevention methods, please contact cc@yoyoclub.com or hello@yoyoclub.com and we will get back to you as soon as possible.
RETURN AND REFUND POLICY
Thank you for shopping with YOYOCLUB. We take pride in offering you high-quality products and exceptional customer service. However, please note that we have a strict no-return policy. This means that once you have placed an order, it cannot be returned for a refund.
Why No Returns?
We understand that there may be various reasons for wanting to return a product. However, we have implemented this policy for the following reasons:
1. Product Quality Assurance: We ensure the highest quality of our products, and we thoroughly inspect them before they are shipped to you. We are confident in the quality and condition of our items.
2. Shipping and Handling: We take great care in packaging and shipping your orders. The costs associated with shipping, handling, and processing are non-refundable.
3.Misuse of Returns: In the past, we have experienced instances of customers misusing our return policy. Some customers were returning products without genuine reasons, which resulted in increased costs and wastage. To ensure fair and sustainable business practices for all customers, we have had to implement this no-return policy.
Damaged or Incorrect Items
In the rare event that you receive a damaged or incorrect item, please contact our customer support team within 24 hours of receiving your order. We will do our best to address the issue and provide an appropriate solution, which may include a replacement or store credit.
Cancellation of Orders
Orders cannot get canceled once placed. So please only place the order if you are sure you want to do it. Request for cancelations will not be accepted.
Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with a damaged or incorrect item, please contact our customer support team at hello@yoyoclub.com or cc@yoyoclub.com
We value your trust and are committed to ensuring your satisfaction with every purchase. Thank you for choosing YOYOCLUB
Please note that this Return and Refund Policy is subject to change without prior notice. Please review this policy regularly for updates and changes. Last Updated: 10 September, 2023.
Test of fit and packaging
You are allowed to examine the item, the same way you are allowed to and possible when shopping in a physical store – but you may not in anyway start using the product. If you have started using the item, or have tested it out in a way that is beyond what is expected from a physical shop, and we can not re-sell it or not sell it at full value, you must expect us to reduce/cancel your refund with the loss of value. If the item has fully lost any value, we will not refund you.
When returning any item, you are obliged to ensure the item is safely wrapped. You bear all risk for the parcel and the items, until we receive it. We advise you to ask for a receipt when returning, and if possible track and trace information.
Sizing
For all footwear YOYOCLUB (www.yoyoclub.com) uses at least two out of three major sizing at anyone time:UK and US. Any piece of footwear will always list either US or UK. The conversion between the two sizing, is complicated and may vary depending on brand. We therefore always encourage customer to consult either the manufacturer’s official size chart. This is important as return and exchange of any such items, is not something YOYOCLUB (www.yoyoclub.com) covers.
All the sizes are mentioned in men sizing.
Boot Box & bags
Usually any boot, will include a boot box & bag. However, the manufactures can not guarantee all boxes include boot bags. Therefore, YOYOCLUB (www.yoyoclub.com) can not guarantee it either. Neither is a boot box and boot bag considered essential for the functioning of the shoes or boots. A boot box and bag is therefore not considered an integral part of the product and same stands for box as well as sometime to skip customs YOYOCLUB (www.yoyoclub.com) prefer their own packaging which is completely safe for the product, and any product with this kind of issue missing a boot bag or box will not be considered for replacement or refund.