RETURN AND REFUND POLICY

Thank you for shopping with YOYOCLUB. We take pride in offering you high-quality products and exceptional customer service. However, please note that we have a strict no-return/exchange policy. This means that once you have placed an order, it cannot be returned or exchanged.

Why No Returns?

We understand that there may be various reasons for wanting to return a product. However, we have implemented this policy for the following reasons:

1. Product Quality Assurance: We ensure the highest quality of our products, and we thoroughly inspect them before they are shipped to you. We are confident in the quality and condition of our items.

2. Shipping and Handling: We take great care in packaging and shipping your orders. The costs associated with shipping, handling, and processing are non-refundable.

3.Misuse of Returns: In the past, we have experienced instances of customers misusing our return policy. Some customers were returning products without genuine reasons, which resulted in increased costs and wastage. To ensure fair and sustainable business practices for all customers, we have had to implement this no-return policy.

Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, please contact our customer support team within 24 hours of receiving your order. We will do our best to address the issue and provide an appropriate solution, which may include a replacement or store credit.

Cancellation of Orders

Orders cannot get canceled once placed. So please only place the order if you are sure you want to do it. Request for cancelations will not be accepted.

Contact Us

If you have any questions or concerns about our return and refund policy, or if you need assistance with a damaged or incorrect item, please contact our customer support team at hello@yoyoclub.com or cc@yoyoclub.com

We value your trust and are committed to ensuring your satisfaction with every purchase. Thank you for choosing YOYOCLUB

Please note that this Return and Refund Policy is subject to change without prior notice. Please review this policy regularly for updates and changes. Last Updated: 10 September, 2023.